Refund policy
The short version: if something in your report is factually wrong, we fix it free within 14 days. If we cannot put it right, we refund you. If a fault on our side stops your report arriving at all, you choose — delivered or refunded.
Last updated 14 August 2026
The 14-day correction guarantee
- If a fact in your report does not match the official source, tell us within 14 days of delivery.
- We correct the underlying data, regenerate your report, and send it again — free.
- The same applies if you realise one of your own answers was wrong: we regenerate from the corrected answer.
When we refund
- A factual error we cannot correct — refund.
- A technical failure that stops your report being generated after payment — delivered late or refunded, your choice.
- A duplicate charge for the same order — refunded without being asked twice.
What a refund is not for: a report that is accurate but not what you hoped to read. The report states what official rules hold open for your profile — sometimes that honest answer is a short list, and an honest short list is the product working.
How to ask
Email support@diaspire.app from the address you bought with, and say which fact looks wrong and where you checked. Corrections and refunds are handled by a person, usually within one working day. None of this limits any right you have under consumer protection law — the full wording is in the terms.