How to pay

• ·Credit or debit card: Visa, Mastercard, American Express and most major networks, entered on Stripe’s secure payment page.
• ·Link by Stripe: if you have used Link before, it can fill your saved card for you.

These are the only two ways to pay right now. Prices are shown in US dollars; your bank converts to your own currency at its own rate, which may add a small fee on its side.

Card is the only way to pay today. PayPal, mobile money and bank transfer are not available, and we would rather say so plainly than leave you hunting for a button that is not there. We are working on more ways to pay and have not set a date; when one is ready it will appear here and at checkout, and not before it works.

This is the most common reason a payment fails, and it is usually not your card being broken: many banks ship cards with international online payments switched off. Often your own bank can switch it on for free, in their app.

If that does not work, we have written up how to get a card that works: the mobile money and virtual card options people use in Uganda, Kenya, Tanzania, Nigeria and Ghana, what each costs, and what to watch out for.

• ·Check the card is enabled for online and international payments, many banks ship cards with these off, and their app usually has the switch.
• ·Try another card if you have one; debit cards are declined for online cross-border use more often than credit cards.
• ·Your bank may text or app-prompt you to approve the charge, approve it and try once more.
• ·If it still fails, nothing has been charged. A charge only happens when Stripe shows you the confirmation page.

We usually generate your report within ten minutes and email it to the address you provided at checkout. The email contains a protected link. If it does not arrive, check spam first, then use the resend my report link page or write to support.

Every report carries a 14-day correction guarantee: if a fact in your report is wrong, tell us and we fix the data and regenerate your report free. If a correction is not possible, we refund. The full policy is in the terms.